If you want to make peace with your enemy, you have to work with your enemy. Then he becomes your partner.Nelson Mandela
Here are some of the points made during the course that you can later refer back too.
A quick printout and organised in a folder helps when recapping your successes. Why not even organise by the current company plan to make it relevant.
Understanding what is required is good for individual performance. Working together to achieve success as a team is Great. Use the NPS calculator to be able to set stretching and realistic goals that the whole team can support each other with.